MoDOT Asks Motorists To “Rate Our Work Zones” | Public Spaces
As the road construction and maintenance season begins, motorists are seeing highway work zones popping up across the state. MoDOT’s job is to make the work zones clear to understand and navigate, and above all, safe.
Part of the ongoing process to continually improve work zones is to solicit feedback from those traveling the roadways. This year, new signs will ask drivers to “Rate Our Work Zones.”
“We are placing these signs near the beginning of work zones as a way to encourage motorists to tell us what they think,” said Julie Stotlemeyer, traffic liaison engineer. “Once motorists safely reach their destinations, we want their feedback on what it was like to travel through the work zone.”
MoDOT is looking for the public’s opinion on a variety of work zone details – including clear and understandable signing, channelizers and barrels providing proper guidance, and whether or not the work zone caused motorists any delays.
“We are working to have these signs displayed not just for construction projects, but on maintenance activities as well,” said Stotlemeyer. “You might not see the sign at every work zone, but we want to use them where they will serve as a reminder to motorists that our survey is out there if they have time to fill it out.”
The purpose of the signs, and the work zone surveys, is to maintain an exemplary level of customer service. The department uses those survey results to evaluate work zones, look for ways to improve them and meet customer expectations.
With funding reductions causing a drop in MoDOT’s construction budget, some motorists will encounter fewer large construction work zones this year, as the focus is shifting to taking care of the system. However, every work zone, no matter how large or how small must be given a driver’s undivided attention. “Ultimately, we want to make our work zones safe and keep motorists moving through them with the smallest delay possible,” said Stotlemeyer.
All motorists traveling through a work zone are encouraged to participate in the online survey at www.modot.mo.gov/workzones/Comments.htm